If the device shows that it is disconnected or offline, it may be caused by short-term network fluctuations or changes in the network conditions of the environment where the device is located. Please re-add firstly by the methods in 2.2 and if re-adding doesn't work then check the following steps of your wifi environment:
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Check that the connected router to the device can access the Internet properly. Please connect your phone to the same router, and visit a commonly used website via your system browser to check whether it opens normally.
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Make sure the Wi-Fi account and password you entered are correct. If you have changed the name or password of the Wi-Fi, please reset and re-add the device.
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Please place the device close to the router and clear the area between the device and the router.
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Since a single router can only support a limited number of devices at the same time, please try to disconnect other devices before adding new devices.
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The devices (except A33, A12S, A31P) must be connected to a 2.4G wireless network, not 5G. You can log in to the console of the router to enable the 2.4G wireless network, or you can contact the manufacturer of the router to inquire how to enable the 2.4G wireless network.
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If you are using a dual-band router, you can log in to the router's background control panel to enablea2.4GHz Wi-Ficonnection, or contact the router's provider to inquire how to enable it or separate it from the single-band, which can effectively improve the success rate of the dual-band router's network allocation.
More questions about Blurams and products, please feel free to contact us.
Our Website: https://www.blurams.com/
Email: support@blurams.com
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