If the device’s live stream is blurry, try doing the following:
- Please make sure the protective film on the device lens has been removed, and wipe the lens clean.
- Please enter the device live page, switch the video quality to FHD/High mode (please note that after switching to Full High Definition mode, higher upload network speed on the device side and higher downstream bandwidth support on the phone side are required).
For blurry images, off-color images (purple/blue/green/etc.), fully tinted images, or partially tinted images that are unaffected by the above troubleshooting steps, please provide a screenshot to our support team for additional support.
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