In the event that you are unable to log in, make sure your phone network connection is normal. You can visit a commonly used website via your system browser to check whether it opens normally.
You can otherwise fix the problem based on the different prompts you will see:
- Prompt "Account does not Exist"
Please make sure you have registered this account before, if not, please register first. If the account is already registered, please check that the account name you entered is correct.
- Prompt "Password Error"
Please enter the password and retry. You can view the entered password by tapping the eye icon on the right side of the password inbox.
If you still fail to log in after several attempts, you can reset your account password through the "Forget Password" option on the login page. You will receive an email with instructions on how to set up a new password. Simply follow the email’s instructions to set up a new password. If you don’t seem to receive the email, please check your spam, trash, or junk mail folders.
- Prompt "Account is locked"
If you fail to log in due to entering the wrong password too many times, your account will be temporarily frozen for security purposes, and you won’t be allowed to make any log-in attempts for a 15-minute period.
- Prompt "Account is not activated"
The account has not been activated, check the account activation email in your mailbox and follow the instructions to activate the account. If there is no account activation email, please check your spam, trash, and/or junk mail folders. If there is still no email in any of these folders, try to re-register the account.
If the problem is not one of the above, please try to update the app to its latest version from the Apple App Store or Google Play. Also, try restarting the phone, or reinstalling the app. If your problem is still not resolved, feel free to contact us for assistance.
More questions about Blurams and products, please feel free to contact us.
Our Website: https://www.blurams.com/
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