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Camera failed to connect to the server

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21 comments

  • Official comment
    Blurams Support

    Hi There, if the camera said can't connect to the server, please try to set up the camera closer to the wifi router, then add it to the network again.

    If still not working, please provide the MAC address to our support team, which is shown at the bottom of the device, or you can see it in the app>- Camera settings>Technical Info>MAC address, so we can help to fix it better.

  • cent_room1

    Hello

    I placed camera next to my router, it still cant reconnect. I tried to use my wife phone and still cant reconnect. I usually move the camera and reconnect without problems.

     

    A30 The MAC address is Mac: 20323345A7B8. 

    A30 The MAC address is  MAC:2032334694FD. ( this camera is my spare brand new in box that I just opened)

     

    Thank you

    0
  • carolinak9connection

    I am having the same problem the lidgt in front stays red. The app promps me to hold the reset button until it beeps and the light is flashing. But holding the reset button only results in the lifht flashin once and stayin on, so I cant get oast that step and Iv only had mine for 2 months

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  • harahalfresh

    I am having same problem
    Mac addres 20323345A7AF

    0
  • joshy9937

    I am having the same problem
    MAC address 4401BBD3DC64

    0
  • cent_room1

    they have given the solution and i solved this problem. you have to update the camera firmware  manually. 

    Here is the link and you can find the firmware there

    https://helpcenter.blurams.com/hc/en-us/articles/360046785713-Update-firmware-manually

    0
  • dale.mater

    Hello, I am having that problem too..

    I used my IPAD and Android phone and the camera can connect to the network BUT can not connect to the server.

    Error: Camera can not connect to the server'

     

    0
  • LostCat

    The office was relocated, and the six cameras had problems one after another. They all prompt "The camera cannot connect to the server". The products are all outdoor cameras A21C. After firmware upgrade, the problem is not resolved. I desperately need help, thanks!

    0
  • stacr99

    Having the same issue, won't connect to server.
    MAC 24:14:07:93:8B:0C

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  • dedihrd

    so what the solution..? cause i have the same problem

    -1
  • vspodiatry1

    I have the same problem also :(

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  • gzhovna

    I have the same problem MAC 2414079DF565

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  • dharma_lim

    I am having same problem
    Mac addres 203233469B5D - appreciate your help

    0
  • sd.arone

    I am having the same issue, I tried with the camera a few steps away from the router, with different phones, with no luck.

    My camera is A31

    MAC 14C9CF453F31

     

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  • gatotsucipto

    I am having the same trouble...A30
    MAC 20323347219C. thank you for your support

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  • homeroauto

    same problem A30 MAC 241407bc64b3

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  • lane.keir

    I have the same problem D10C mac 687627163DC0

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  • cent_room1

    I posted the solution in above comment 2 years ago, you have to update the camera firmware, did you people ever read????

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  • sd.arone

    I will put aside the response you deserve for you disrespectful post. I read before posting, tried tour solution, your solution doesn't work!!! My camera is A31, has the latest firmware, and still presents the same issue

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  • cent_room1

    The best way to solve your problems is email them personally. support@blurams.com. the link that they had given me 2 years ago is not there now, you cant find the zipped files now and you have different type of cameras that might need different solutions. I posted the MAC codes and everything and they didn't response in this forum, i had to email them personally to get answers

    0
  • Frogman01

    I have same problem D07CB230FC81  anyone help

     

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