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A week of connectivity issues (update post)

Answered
joemcken64

Hello,

A few days ago I posted about how my four Dome Lite 2 indoor cameras all suddenly began experiencing connectivity issues with constant lag and buffering, which has not stopped since, leaving them nearly unusable. I explained that this happens on both the Blurams app and the Blurams website (client.blurams.com), that I’ve tried restarting my devices, rebooting my Wi-Fi gateway, reinstalling the app, etc., none of which helped.

I received a reply from the Support account suggesting a few more troubleshooting steps: Testing other devices on my 2.4 GHz connection, making sure the Blurams app is up to date, testing different camera quality/bandwidth settings, checking for firmware updates, and resetting the devices. I tried it all, and none of it helped.

I have not received any further replies in the last couple days; this, and the fact that the post is marked as “answered”, leads me to think the support team may have missed my follow-up reply in that thread. Given that the Support account usually replies to new posts here within a day, I’m posting this as a new topic in the hope that I’ll receive a response here. (I’d be happy to continue this by email if directed to.)

Thanks.

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Comments

2 comments

Date Votes
  • Blurams Support
    Hello, Thank you for updating us on your ongoing issue. We're sorry that you've been dealing with these connectivity problems for a week, and that your previous follow-up didn't get a timely response. To help us further look into this issue with your four Dome Lite 2 cameras, could you please provide the devices' Mac/SN codes? You can find this information in the Blurams app by going to your camera's Preferences > Technical Information. Additionally, can you let us know what the current status of your cameras' indicator lights is? - Is the indicator completely off? - Is the indicator red (either solid or flashing)? - Is the indicator flashing green? We will get back to you as soon as we receive this information to resolve your issue. Blurams Support Team
    1
  • joemcken64

    Thanks for getting back to me.

    Here are my cameras’ MAC addresses & device IDs (which is what I assume you meant by their “SN codes”):

    CAMERA 1:
    » MAC address: 14:C9:CF:4E:66:0A
    » Device ID: 1800240400201005095791

    CAMERA 2:
    » MAC address: 14:C9:CF:68:A8:C6
    » Device ID: 1800240400201005064920

    CAMERA 3:
    » MAC address: 14:C9:CF:48:F3:34
    » Device ID: 1800240400201004259448

    CAMERA 4:
    » MAC address: 14:C9:CF:49:4F:6D
    » Device ID: 1800240400201004256758

    (I just noticed this info was previously requested in my previous thread and I had completely forgotten to provide it there. My apologies.)

    Additionally, the status indicator lights for all cameras are solid green (though I turn them off in the settings).

    Thanks again. Please let me know if you need any further info, and I hope to hear from you soon.

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