Dear Valued Customer,
We sincerely appreciate your choice in selecting our product, and we apologize for any inconvenience you may have encountered during its use. Blurams provides comprehensive and 24-hour after-sales support services for all users and potential users. Our commitment to providing exceptional customer service remains unwavering, and we are here to assist you in any way we can to ensure your shopping experience remains hassle-free.
To facilitate a seamless resolution of your issue, we have prepared the following template for your convenience. Kindly provide us with the necessary details so that our dedicated after-sales team can promptly address your concerns:
Issue Category:
Please provide the relevant category that best fits your concern. Here are the common issues for you to refer to.
- Account System
- Add device
- Alexa and Google Home
- App Problems
- Camera Offline
- Cloud Service
- Consultation
- Defective-Microphone and Speaker
- Defective-Power Supply
- Defective-Other
- Delivery Issues
- Events and Library
- Live Stream Problems
- Missing Parts/Wrong Items
- SD Card
Issue Description:
We kindly request a detailed description of the issue you are facing. Providing the following information will greatly assist us in understanding the situation better:
- Product Model or Order Number:
- Specific Steps Leading to the Issue:
- Frequency or Occurrence Pattern of the Issue:
- Any Additional Relevant Information:
Timeline of Occurrence:
Kindly provide the date or time frame during which the issue occurred. This will aid us in tracking down the root cause more effectively.
Attach Screenshots:
If possible, attaching screenshots related to the issue will greatly assist us in accurately analyzing the problem. Here's how you can add screenshots:
- Open the relevant page or interface where the issue occurs.
- Press the screenshot shortcut key on your device (usually the "Print Screen" key or a designated "Screenshot" button).
- In the problem description, mention the location and click "Insert Image," then select the saved screenshot image.
Once you have completed the template, please send the information to our after-sales team through one of the following channels:
- APP: [Me]--[Help and feedback]--[Contact Us]-- Provide the information above to the chat box.
- Email: support@blurams.com
- Phone: +1 (855) 917-4591 [Mon-Fri 08:00 am - 05:00 pm (PT)]
We genuinely value your concern, and upon receiving your information, our after-sales team will immediately initiate the necessary steps to provide you with a satisfactory solution. We extend our gratitude for your patience and support and wish you a pleasant and enjoyable experience with our product.
Warm Regards,
blurams After-Sales Team
Comments
4 comments
Can't log in have been trying 3 days now
Non legge codice QR
Do not read qr code
Acquisizione nuovo wi fi
Please sign in to leave a comment.