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Camera playback problem

Adjenda

I have three cameras, two separate locations, all on same App. No problems until suddenly, all three cameras not showing Playback events on SD cards. The events are marked on the timeline, but when trying to view them I only get a spinning wheel which returns to Live after about 25 seconds. Same problem on all cameras. All cameras worked properly before this. Remote reboot did not fix. Not on location to replug. Please advise. Thank you.

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Comments

12 comments

Date Votes
  • jodybjohnson

    I am experiencing the exact same problem. Started happening a few days ago. It seems like it happened when they released the update for their AppStore app on Thursday 7/21/22

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  • bow.burch

    Same problem here. What do we need to do?

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  • Adjenda

    How about it Blurams Customer Service? You told me to post the issue here for a solution and response. After 4 days you have not addressed this. Please provide a working solution, otherwise it appears the cameras are defective and require warranty replacement. Thank you.

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  • backcracker93

    Same issue

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  • eurofixer1

    I Have four cameras and three have playback issues. On thing I did discover with mine is when I'm on same network playbacks can be had with out issue. If I toggle to Cell network playback stops working. Only one camera is no effected (Always works)

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  • Adjenda

    How about it Blurams Customer Service? You told me to post the issue here for a solution and response. After 6 days you have not addressed this. Please provide a working solution, otherwise it appears the cameras are defective and require warranty replacement. Thank you.

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  • Blurams Support

    Hi, We are so sorry for the inconvenience caused, please try to restart the app and check it again, our engineer fixed it urgently.

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  • Adjenda

    Hello. Blurams Support. Thank you for fixing what appears to have been a problem with your App. It appears to be functioning properly (allowing SD Playback) again. What was recorded (and there were recordings) during the time of the problem with your App, is now also viewable. Thank you again. Adjenda

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  • backcracker93

    Thanks for fixing the issue. Works fine now

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  • simpsonann929

    My camera is only showing live. Nothing in my library. It use to work

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  • diane202016888

    Same here

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  • john.rushe

    Maybe the problem has resurfaced, I have the same issues now in 2025.

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