Hmm there’s no video

hoard280

• July 17, 2022 00:51

Hmm there’s no video on time line and I have the 3 day subscription. Please fix

-1

• Official comment

  

  Blurams Support

  • July 19, 2022 07:21

  We are very sorry to hear the Blurams Cam is having some trouble. The timeline displays videos that are in the cloud by default. If you switch to the SD card mode by mistake, please try to use one of the following ways:

  • Enter the device’s [Preferences] "” -> [Storage] -> [Video viewing ways] and select the Cloud.
  • Enter the live page, and tap the "" button to switch the timeline to the cloud mode.

  If you can't see the past events in the Library or the video playback on the cloud storage, please go to the device’s [Preferences/Settings]   -> [Storage] -> [Record video to Cloud], turn on it.

  Please try to reboot the device in the device’s [Preferences] "” -> [Technical Info] -> [Reboot Device], and wait a moment to get it to update. If you still can't see the events in the Library, please try to replug the device.

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