A31 won’t connect after repeated attempts

debbym7

• July 16, 2022 15:29

I keep getting a message saying camera is having a problem connecting to Wi-Fi. Enter password and try again. I have tried multiple times over 2 days. I’ve contacted my provider to make sure my signal is good and compatible. Still nothing. Any thoughts at all before I return it? Thank you!

0

• Official comment

  

  Blurams Support

  • July 19, 2022 07:23

  We apologize for the inconvenience you have experienced, and we are more than happy to assist you with this concern. And we hope you're doing great. We would recommend taking a look at this below to reset the device:

   

  a, Make sure the device is On and the red light is Flashing;

  b, Smartphone and the device under the Same 2.4GHz Wi-Fi Networks (does not support 5GHz WI-FI);

  c, Please keep your device, phone, and Wi-Fi router as close as possible during pairing;

  d, Please select the correct Wi-Fi encryption mode, if you don't know it, please select the WPA2.

   

  If the issue still exists, please provide the S/N number to us, which is shown at the bottom of the device,   so we can figure out what the problem is.

   

  Also, please refer to the below article to get more details.

  How can I add a device/ connect to network?

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