Won’t turn on

chapmancoral

• June 16, 2022 22:35

My camera won’t even turn on at all no matter what plug it’s hooked up to. Can’t even set the thing up. Any suggestions?

0

• Official comment

  

  Blurams Support

  • July 05, 2022 07:48

  If the device indicator is off, please try to make sure the power supply is normal and please try to use the original power adapter and power cord, If the device still can't power please note the power adapter minimum output is 5V/1A (A21C: 5V/2A, outdoor lite 12V/1A), if the device indicator is on using another power adapter and power cable, it should be the defective power adapter and cord. If the device still can't show the indicator lights. Please contact the  support@blurams.com for advice.

   

  Also, Please provide the following information to us, our support team will reply to you within 24h:

  - A screenshot or PDF of the invoice from your purchase (or a picture of the receipt if you bought it from a store)
  - The MAC address of your camera. Step: Camera settings>Technical Info>MAC address.
  - Your current shipping address
  - Your blurams account (personal email address)

   

  More questions about Blurams and products, please feel free to contact us.

  Our Website: https://www.blurams.com/

  Email: support@blurams.com

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