A31 wont connect

carolinak9connection

• June 14, 2022 13:21

Bought camara 6 weeks ag. Was working fine then stopped now wont reconnect. I have tried all of the suggested trouble shooting. It dosnt appear to ne resetting. Hold reset button down for about 30 sec light flases once then stedy on every so oftern it will blink. Tryed to read RQ and nothing. Very frustratingly

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  chrisxpierce

  • June 15, 2022 01:19

  Contact support, they'll get you a replacement right away.  Just tell them what trouble shooting methods you've tried.  I had an issue with the outdoor camera, reported it Monday. My replacement would be here tomorrow.  

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  carolinak9connection

  • June 15, 2022 11:06

  I have unpluged it, held the reset button in for wsy linger then it calls for.bi dont thinkbit is reseting and it wont scan QR code. I removed the device completely gonna try to set it back up but it wont readcthecQRCode for that either

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  chrisxpierce

  • June 15, 2022 11:42

  I've got four cameras, I'm not experiencing what you are experiencing, I've had other issues, and they resolved the matter is pretty quickly. In fact I've got a replacement on the way.  You may also try taking your SD card out, then trying the process again, just an idea in case it may be bad.  

  If everything still does not work, open your app, click on your profile icon at the bottom right, then select help and feedback, then see if any of those troubleshooting sections May help, if not go back to that same page and utilize the, contact us, Link at the bottom, I have no doubt they will get you taken care of or replace your camera. Hope this helps!

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  laaraezequel1983

  • March 18, 2025 02:06

  Jaramillolaraezequiel24@gmail.com

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