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  • Blurams Support

    Hi ,

    We would recommend taking a look at this below to reset up the device:


    a, Make sure the device is On and the red light is Flashing;

    b, Smartphone and the device under the Same 2.4GHz Wi-Fi Networks (does not support 5GHz WI-FI);

    c, Please keep your device, phone, and Wi-Fi router as close as possible during pairing.

    d, Please select the correct Wi-Fi encryption mode, if you don't know it, please select the WPA2.

    If the issue still exists, please provide the S/N number to the support team, which is shown at the bottom of the device, a picture would be better.

    Also, please let us know what the device said when it fails to connect to the network, a video would be better, so we can help to fix it better.

    Furthermore, please refer to the below article to get more details.

    How can I add a device/ connect to network?

    Have a nice day!


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