Connectivity

rickandpeg47

• June 13, 2022 22:16

Have requested a return label 3 times Maybe this time will work

-2

• 

  Blurams Support

  • June 15, 2022 05:59

  Hi ,

  We would recommend taking a look at this below to reset up the device:

   

  a, Make sure the device is On and the red light is Flashing;

  b, Smartphone and the device under the Same 2.4GHz Wi-Fi Networks (does not support 5GHz WI-FI);

  c, Please keep your device, phone, and Wi-Fi router as close as possible during pairing.

  d, Please select the correct Wi-Fi encryption mode, if you don't know it, please select the WPA2.

  If the issue still exists, please provide the S/N number to the support team, which is shown at the bottom of the device, a picture would be better.

  Also, please let us know what the device said when it fails to connect to the network, a video would be better, so we can help to fix it better.

  Furthermore, please refer to the below article to get more details.

  How can I add a device/ connect to network?

  Have a nice day!

  0

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