One of our dome cameras quit working. I believe the issue is with the power source.

Ismael Hernandez

• June 09, 2022 11:28

If I connect the power source from our other camera, it works fine. Can I buy a power unit from you?  Is it under warranty?  We bought 2 cameras last October (2021).  Thank you,

0

• Official comment

  

  Blurams Support

  • June 09, 2022 11:30

   Thanks for contacting us.
  We apologize for the inconvenience you have experienced, and we are more than happy to assist you with this concern. And we hope you're doing great.
   
  Please provide a video shows the device is not powered on, so we can help to fix it.
   
   
  Also, Please provide the following information to us:
  - A screenshot or PDF of the invoice from your purchase (or a picture of the receipt if you bought it from a store)
  - Your current shipping address
   
  Also, you can get the power adapter from the below link.
   https://www.amazon.com/dp/B086PBNNS4 
   
  Have a nice day!
  Any further questions, please feel free to contact us.
   
  Best Regards,
  Blurams Customer Service

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