Thank you for contacting us. We apologize for the inconvenience you have experienced, and we are more than happy to assist you with this concern. And we hope you're doing great. We would recommend taking a look at this below to reset up the device: a, Make sure the device is On and the red light is Flashing;b, Smartphone and the device under the Same 2.4GHz Wi-Fi Networks (does not support 5GHz WI-FI);c, Please keep your device, phone, and Wi-Fi router as close as possible during pairing.d, Please select the correct Wi-Fi encryption mode, if you don't know it, please select the WPA2. If the issue still exists, please provide the S/N number to us, which is shown at the bottom of the device, a picture would be better. Also, please let us know what the device said when it fails to connect to the network, a video would be better, so we can help to fix it better. Furthermore, please refer to the below article to get more details.How can I add a device/ connect to network? Have a nice day!Any further questions, please feel free to contact us. Best Regards,Blurams Customer Service
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