Can't hear anything.

dawn.the.dietitian

• June 08, 2022 14:58

I was alerted to motion in my home. I opened up the app to go live and listen for noise. I never get sound. The room the camera is in has a radio on so I know I should be hearing something. Permissions are on, volume is up. What else should I try?

1

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  Blurams Support

  • June 14, 2022 09:15

  First, check whether the parameter setting camera and microphone option are open. If this option is closed, the voice on the mobile phone cannot be heard. In addition, check whether the horn icon on the client APP video monitoring page has been open and the Mute function has been open for the mobile phone device. We would recommend taking a look at this below to troubleshoot it:

   

  1, Go to the phone system setting, search "blurams", turn on the Microphone option.

  2, Go to the camera setting>- Microphone to turn on it.

  3, Go to the camera live page, turn on the Speaker, then turn up the media volume.

   

  If still can't hear the sound from the camera, please remove the protective film, then restart the camera, If still not working, please talk closer to the camera, and provide a video to the support team.

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  taufiq0177

  • June 17, 2022 11:26

  Still no sound after following the troubleshooting instructions. What to do next?

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  luca.tab3110

  • October 31, 2022 22:30

  Same probl here. I performed all the above steps and still cannot ear any sound while watching live video with a radio close to the Blueram camera. Also, I cannot get the camera to send a notification of sound detected, whatever the sensitivity level setting

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  luca.tab3110

  • October 31, 2022 22:32

  Only step I did not manage to follow is "remove the p red otective film". I cannot locate the film un the BR camera. Please help!

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  diane202016888

  • February 25, 2023 18:53

  I have the same problem with the 2 units I have. No sounds can be heard when there is active activities occuring during live or playback. I do not get sound detected alert with any sensitivity setting....so frustrated...it used to work

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