My device stopped working and isn't connected to my internet any longer. It also won't reboot. I tried several times. It only stays on the red solid light. Please advise.

michael

• June 07, 2022 07:39

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• Official comment

  

  Blurams Support

  • June 07, 2022 08:45

  Hi Michael, Thank you for contacting us. We apologize for the inconvenience you have experienced, and we are more than happy to assist you with this concern. And we hope you're doing great. If the device status keeps solid red light, please use the original power adapter and cord. If still can't see the red light flashing, please use another 5V/1A, 5V/1.5A power adapter. If still can't see the red light flashing, it seems the device needs to reinstall the firmware, if it's convenient for you, we'll appreciate it if you can update it manually, we can provide the firmware and instruction for you, please let us know what your thoughts. Any further questions, please feel free to contact us. Best Regards, Blurams Customer Service
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  michael

  • June 07, 2022 08:51

  Thank you for your quick reply. I tried your suggestions however to no avail. Can you please now provide me the firmware and instructions as you indicated in your email?

   

  Thank you so kindly

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  cwnicholls

  • November 28, 2023 14:22

  Did you get the firmware and fix??

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