Problem with auto-renew payment through PayPal

Steve Edwards

• June 07, 2022 07:32

0

• Official comment

  

  Blurams Support

  • June 07, 2022 08:43

  Hi Steve Edwards, Thank you for contacting us. We apologize for the inconvenience you have experienced, and we are more than happy to assist you with this concern. And we hope you're doing great. Could you please provide more details to us, a screenshot would be better, so we can figure out what the problem is. Any further questions, please feel free to contact us. Best Regards, Blurams Customer Service
• 

  Steve Edwards

  • June 07, 2022 08:49

  Hello,

   

  Yesterday I received an email saying my account had been auto-renewed through my PayPal account, I did not know it was setup as an auto-renewal plan. I went to my PayPal account and saw the payment which I left, however I turned off the automatic payment with them. I wasn't cancelling the 2022 plan year, that payment is scheduled to go through today. I was just cancelling the automatic payment with PayPal. I still want the service for 2022, I just prefer to be sent a bill each year requesting renewal.

   

  Please let me know if my service is still active for 2022.

   

  Thank you

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