Outdoor Pro offline?

wezisace

• June 03, 2022 09:08

My outdoor Pro camera just went offline, it's a normal clear day and my internet is fine. It is connected to the router but saying disconnected on the app. I have looked to see if you have a service status page but cannot find it if you do. Is this a problem with the camera or the servers?

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  Blurams Support

  • June 06, 2022 02:07
  • Edited

  Hi,

  If the device shows that it is disconnected or offline, please do the following:

  • Please place the camera close to the router and clear the area between the device and the router.
  • Since a single router can only support a limited number of devices at the same time, please try to disconnect other devices before adding new devices.

  If the camera is offline too frequently, please try to place it closer to the Wi-Fi router, then check it again, and please provide the MAC address to us, which is shown at the bottom of the device, or you can see it in the app>- Camera settings>Technical Info>MAC address, so we can help to fix it better.

  More questions about Blurams and products, please feel free to contact us.

  Email: support@blurams.com

  Tony

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