I am not able to set up my Dome Lite 2 camera.

Steve Edwards

• June 01, 2022 10:30

Good afternoon,

 

I have tried numerous times. Have looked at your sire for troubleshooting tips. I have connected to my 2.4ghz router with my cell phone app. Went to “Add Device” and chose the “Dome Lite 2” camera. I have reset the camera and after it resets the red light is blinking I then choose option “See the red light is flashing” option at the bottom. I connect to my wifi with credentials and choose “Next” (I have also used the manual option and chose “None” since I do not have WPA2, WPA or WEP turned on). None of the setting will get the camera to read the QR code from the device. There is no beep that comes from the camera when I put the QR code in front of the camera. I am needing further assistance with this set up please.

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• Official comment

  

  Blurams Support

  • June 02, 2022 02:40

  Hi Steve,

  If the Blurams Cam can't scan the QR code, first, please make sure the device is red light blinking, please try to troubleshoot the issue by taking the below steps:

   

  - Remove the camera's lens protective film to make sure the lens is clean;

  - Adjust the smartphone screen brightness, Switch the App theme to Light, please go to the Blurams app >- Me >- Settings >- Theme, switch to Light mode;

  - Place the camera on a table or platform, adjust the phone to let it scan the QR code;

  - Tap the QR code to enlarge it;

  - Adjust the distance between the lens and screen, the best distance is 3 ~ 5 inch;

   

  If it still can't scan the QR code, please use another phone to record a video shows how to scan the QR code, so we can help to fix it better.

  Blurams Support Team
• 

  Kimberlyjones1111

  • June 10, 2022 08:17
  • Edited

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• 

  mjawadwahla

  • November 07, 2022 01:09
  • Edited

  just faced the exact same issue. switching to light mode and zooming into QR code resolved my issue.

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