I have the blurams dome lite and it keeps disconnecting.

estelle0331

• May 19, 2022 07:38

 I go to look at the footage and it says troubleshoot. I’ve been having many troubles with this camera and I don’t understand. When I try to troubleshoot it doesn’t connect anymore, not after a few days. This is very frustrating for me, because the camera is a way for me to keep an eye on my dogs. I would not have gotten it, if I knew I would be dealing with so much, I would have gone with a different camera.

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• Official comment

  

  Blurams Support

  • May 19, 2022 08:18

   

  Hi estelle,

  We apologize for the inconvenience you have experienced, and we are more than happy to assist you with this concern. And we hope you're doing great. We would recommend taking a look at this below to reset up the device:

   

  a, Make sure the device is On and the red light is Flashing;

  b, Smartphone and the device under the Same 2.4GHz Wi-Fi Networks (does not support 5GHz WI-FI);

  c, Please keep your device, phone, and Wi-Fi router as close as possible during pairing.

  d, Please select the correct Wi-Fi encryption mode, if you don't know it, please select the WPA2.

   

  If the issue still exists, please provide the S/N number to us, which is shown at the bottom of the device, a picture would be better.

   

  Also, please let us know what the device said when it fails to connect to the network, a video would be better, so we can help to fix it better.

   

  Furthermore, please refer to the below article to get more details.
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  estelle0331

  • May 19, 2022 08:40

   

  It tells me camera is having trouble connecting to the network. But there is no issue with my network. The password is the same. Nothing has changed. The camera itself just stops working randomly. Then I can never set it back up for a few days because it doesn’t want to connect.

  -1
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  Blurams Support

  • May 19, 2022 09:07

   

  Hi Estelle,

   

  Again, we do apologize for the inconvenience that you've encountered. For your issue, I will escalate it to my supervisor and will send you a reply at his earliest convenient time.

   

  Have a nice day!

   

  Best Regards,

  Blurams Customer Service

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  tonybert2

  • October 18, 2022 23:37

  I am having a very same problem with my camera stays connected for a day or so and then it disconnects again. What is this issue ever resolved if so how?

  Model A31_SS_IPC

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  mjuar188

  • June 29, 2025 15:58

  My camera will randomly disconnect as well. I tried rebooting and reinstalling. Same issue

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