unable to see the various video clips

kyle

• May 18, 2022 07:37

 

I am unable to see the various video clips in my library with the blurams outdoor pro.

How do I manage the library?

0

• Official comment

  

  Blurams Support

  • May 18, 2022 10:10

   

  Hi kyle,

   

  Thanks for contacting us.

   

  We are very sorry to hear the Blurams Cam is having some trouble. The timeline displays videos that are in the cloud by default. If you switch to the SD card mode by mistake, please try to use one of the following ways:

   

  • Enter the device’s [Preferences]

  ” -> [Storage] -> [Video viewing ways] and select the Cloud.

  • Enter the live page, tap the "

   

  " button to switch the timeline to the cloud mode.

   

   

  If you can't see the past events in the Library or the video playback on the cloud, please go to the device’s [Preferences/Settings] "

   

  ” -> [Storage] -> [Record video to Cloud], turn on it.

   

  Please try to reboot the device in the device’s [Preferences] "

   

  ” -> [Technical Info] -> [Reboot Device], and wait a moment to get it to update. If you still can't see the events in the Library after reboot the device, please try to replug the device.

   

  If you still can't see it, please make sure if you have chosen the right device and date.

   

  Any further questions, please feel free to contact us.

   

  Best Regards,

  Blurams Customer Service

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