Good morning, I have had issue after issue with my outdoor pro going offline frequently.

MS Max

• May 18, 2022 06:04

It will go offline and refuse to connect to my network. My network is confirmed to be 2.4Gz as requested by Blurams. My iPV6 has been tested and there are no issues there either. I am not please requesting a replacement as I can only see this as the solution. Please check the amount of time I have had to reach out to BluRams since my purchase in 12/2021. I am so frustrated and do not want to continue troubleshooting equipment that just does not work. Please help! Best.

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• Official comment

  

  Blurams Support

  • May 18, 2022 07:07

   

  Hi Xuann,

   

  We apologize for the inconvenience you have experienced, and we are more than happy to assist you with this concern. And we hope you're doing great. We would recommend taking a look at this below to reset up the device:

   

  a, Make sure the device is On and the red light is Flashing;

  b, Smartphone and the device under the Same 2.4GHz Wi-Fi Networks (does not support 5GHz WI-FI);

  c, Please keep your device, phone, and Wi-Fi router as close as possible during pairing.

  d, Please select the correct Wi-Fi encryption mode, if you don't know it, please select the WPA2.

   

  Also, please let us know what the device said when it fails to connect to the network, a video would be better, so we can help to fix it better.

   

  Furthermore, please refer to the below article to get more details.

  How can I add a device/ connect to network?

   

  Have a nice day!

  Any further questions, please feel free to contact us.

   

  Best Regards,

  Blurams Customer Service
• 

  crystalmahoney1031

  • June 06, 2022 17:34

  I am having these same issues, through email and a phone call I have 2 tickets opened I was supposed to have had communication returned within 24 hours and that was last week with no response yet. I have 4 cameras(each a different model) with this company the most recent purchased in April. And all devices disconnect at exactly the same time with nothing I can do through the suggested troubleshooting to fix the issues, then randomly a few days later they will return online and the cycle repeats. My internet is fine for all other devices, all cameras within 10 feet of my router, when i try to readd the cameras i get an audio error saying to check my password, which again, is fine. I pay for cloud storage and the cameras aren't working for anything to be stored and i wasn't even offered a refund for the storage plans.

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  crystalmahoney1031

  • June 07, 2022 04:23

  It seems my comment was deleted;

  I am having these same issues, through email and a phone call I have 2 tickets opened I was supposed to have had communication returned within 24 hours and that was last week with no response yet. I have 4 cameras(each a different model) with this company the most recent purchased in April. And all devices disconnect at exactly the same time with nothing I can do through the suggested troubleshooting to fix the issues, then randomly a few days later they will return online and the cycle repeats. My internet is fine for all other devices, all cameras within 10 feet of my router, when i try to readd the cameras i get an audio error saying to check my password, which again, is fine. I pay for cloud storage and the cameras aren't working for anything to be stored and i wasn't even offered a refund for the storage plans.

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  Blurams Support

  • June 07, 2022 05:57

  Hi crystalmahoney1031 , we are so sorry for the inconvenience caused, we just transfer the tickets to the support team, and they'll contact you later with this issue, and please note the inbox.

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