New A31 camera will not complete setup.

Ismael Hernandez

• May 18, 2022 05:55

 It initially recognized the QR code. Then asked me to move closer to the router. Unplugged it and plugged back in 2 feet from the router. I reset it and it will not recognize the QR code now to complete setup. Wi-Fi is working. Password is correct. Reset several times but still does not work.

0

• Official comment

  

  Blurams Support

  • May 18, 2022 06:26

   

  Hi Q,

   

  Thank you for contacting us.

   

  We apologize for the inconvenience you have experienced, and we are more than happy to assist you with this concern. And we hope you're doing great.

   

  If the Blurams Cam can't scan the QR code, first, please make sure the device is red light blinking, please try to troubleshoot the issue by taking the below steps:

   

  - Remove the camera's lens protective film to make sure the lens is clean

  - Adjust the smartphone screen brightness, Switch the App theme to Light, please go to the Blurams app >- Me >- Settings >- Theme, switch to Light mode

  - Place the camera on a table or platform, adjust the phone to let it scan the QR code

  - Tap the QR code to enlarge it

  - Adjust the distance between the lens and screen, the best distance is 3 ~ 5 inch

   

  If it still can't scan the QR code, please use another phone to record a video shows how to scan the QR code, so we can help to fix it better.

  Any further questions, please feel free to contact us.

   

  Best Regards,

  Blurams Customer Service
• 

  Blurams Support

  • May 18, 2022 06:43

   

  Hi Yujin,

   

  That's great, any further questions, please feel free to contact us.

   

  Best Regards,

  Blurams Customer Service

  -1

Please sign in to leave a comment.