cloud and sd recording issues with new E23C Outdoor camera
Answered
Hello!
Five days ago, I purchased two blurams Outdoor E23C Wi-Fi security cameras with built-in solar panels (Amazon product ASIN: B0GFCDZGPW) and connected them to my Wi-Fi network.
I also purchased two 64 GB microSD cards, one for each camera, along with a Standard Cloud subscription that includes continuous recording.
Unfortunately, I’m experiencing a few issues:
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Neither camera is recording continuously, even though I selected this option.
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The Cloud subscription does not appear to be activated, although I received an email confirming the payment.
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Recordings are very infrequent and extremely short, including those saved on the microSD cards.
I would like to know whether these issues are related to the camera settings or if there are any additional steps I need to follow to enable continuous recording properly.
Could you please help me resolve these issues as soon as possible?
For reference, here is the Amazon link to the cameras I purchased:
https://www.amazon.it/dp/B0GFCDZGPW
Thank you in advance for your assistance. I look forward to your reply!
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Dear Customer, Hello and thank you for reaching out to us with your concerns about your new E23C cameras. First, we would like to clarify a hardware feature of the E23C model: this is a low-power battery-operated security camera, which does not support 24/7 continuous recording by design. The device will only wake up and record clips when motion is detected, which is the reason why you are seeing infrequent and very short recordings saved on your microSD cards. To help you further check the status of your Standard Cloud subscription and resolve the remaining issues properly, could you please provide us with the Mac/SN information of your two cameras (you can find this detail in the [Preference] - [Technical Info] section of your camera settings in the App), or your Blurams App account? If you have any related screenshots of the cloud subscription page, you can also attach them for our reference. We will follow up with you immediately once we receive the information you provide. Thank you for your cooperation. Blurams Support Team 0 -
My user name for Blurams App account mihaela1.nicolau, MAC/SN infos: IH4510010100007047000M, MAC: 04:7E:4A:63:56:79, and SN IH451001010000710500L1, MAC 04:7E:4A:63:57:61. Cloud service infos: Transaction ID: 5Y7159831B020934J
Amount: $89.90
Plan: Standard Plan (year)Order creation time: 2026-11-03 09:35:42. Transaction ID: 5Y7159831B020934J
Amount: $89.90
Plan: Standard Plan (year)Order creation time: 2026-11-03 09:35:42
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