Playback not working
Answered
My SD card playback stopped working on one of my cameras. I can see that there are events but when I click on them they just buffer like they are loading and never do.
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Dear Customer Thank you for contacting us regarding the SD card playback loading issue. You can follow the steps below to troubleshoot the problem: 1. Go to the camera [Preferences] page, click [Video Storage], and select SD card as the timeline viewing mode. 2. Confirm that the "Record videos to SD card" switch is turned on, and the status of the memory card shows [Available]. If it displays unavailable or abnormal, you can try the [Format Memory Card] operation on this page. 3. Enter the live view page, drag the timeline to view SD card recordings. Please note that the Library section only shows event recordings stored in the cloud, and will not display recordings saved on the SD card. If the problem still cannot be solved after the above operations, please provide us with the device Mac/SN (which can be found in Camera [Preferences] - [Technical Info]) or your App account, and you can also attach relevant screenshots for our further check. Thank you for your cooperation. Blurams Support Team -1
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