7-day loop recording(year) Not recording to the cloud on two of my cameras.
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7-day loop recording(year) Not recording to the cloud on two of my cameras. The first camera is working properly.
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Hi there, I'm glad you reached out to us about your cloud recording issue. Please follow the troubleshooting steps below to check your two problematic cameras: 1. Confirm the device is linked to your cloud storage plan: Enter the App [Me] -> click [Manage Plans] to view all your subscribed plans. On this page, you can link your plan to the specified device, or unlink the current device and relink it again. 2. Check the cloud recording toggle: Go to camera [Preferences] -> [Video Storage], and confirm that the "Record Video to Cloud" option is enabled. 3. Check the device status: Go to camera [Preferences] -> [Device Switch] and make sure the device is turned on. 4. Verify the timeline data source: Go to camera [Preferences] -> [Video Storage], and ensure the video timeline data source is set to "Cloud". A quick reminder: Our platform only stores videos uploaded from your device when the device is online and your cloud service is active. Any videos recorded before the service activated, when your device was offline, or not uploaded will not be stored on the cloud. If you still have this issue after completing these checks, please let us know and we will help you further. Blurams Support Team 0
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