Blurry pic! Pls help

Answered

dungan.sandy

• September 10, 2026 11:54
• Edited

I accidentally touched a button in the app& my pic went all blurry! Checked off on the diff quality (SD/fhd etc) & it had no effect. I don’t know what I did. Re-booted device…nothing diff. Someone help pls!!

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  Blurams Support

  • September 10, 2026 12:29

  Dear Customer, Thank you for reaching out to us for help with your blurry image issue. You can try the following troubleshooting steps to resolve this: 1. Lens inspection Please confirm that the protective film on your device lens has been removed, then gently wipe the lens to clear any stains that may cause blurry images. 2. Video quality adjustment Please double confirm you have switched the video quality to Full HD (FHD) mode on the device live page in your app. Please note that using FHD mode requires higher upload bandwidth from your device's network, and your mobile phone also needs enough downlink bandwidth to support this mode. If the problem still exists after you try the steps above, you can provide your device SN and related video samples, and we will further check the issue for you. Blurams Support Team

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