Device keeps buffering and stating offline

Answered

nikkiruthwatson

• September 01, 2026 12:31

0

• 

  Blurams Support

  • September 01, 2026 13:11

  Hi there, Your device keeps buffering and showing offline is usually caused by temporary network fluctuations, or changes in the network environment where the device is used. Please try the following troubleshooting steps according to the current indicator light status of your device: 1. Indicator light is completely off: This means the device may not be powered on. Please confirm that the camera is connected to a normally powered power outlet. We recommend you use the original power cord and power adapter (5V 2A). If you need to use a non-original adapter, please select a matching model according to the corresponding product specification parameters. 2. Red light is on or flashing: This status indicates that the device has not been added or is currently offline. You can try to press and hold the device reset button for more than 10 seconds to restore the device to factory settings, then reconfigure the network and add the device. 3. Green light is flashing: A flashing green light usually means the device is trying to connect to the wireless network or server. You can try the following methods: a. Test network connectivity: Connect your mobile phone to the same wireless network, open the browser to visit any commonly used website to verify that the network can be accessed normally. b. Check wireless network information: Confirm that the entered wireless network name and password are accurate. If the wireless network information has changed, please reset the device and add it again. c. Signal optimization: Place the device within 3 meters of the router, remove obstacles between the device and the router, and temporarily disconnect other devices on the router to reduce network load. d. Check frequency band compatibility: Confirm the wireless network frequency band (2.4GHz/5GHz) supported by your device. e. Power the camera off and on again. If the problem still exists after you try the above methods, you can provide your device Mac/SN (available in Camera Preferences - Technical Information) or App account, you can also attach a screenshot to illustrate the problem, which will help us better assist you. Blurams Support Team

  0

Please sign in to leave a comment.