Mary jones
Answered
I have the blurams Security Camera Outdoor, 2K CCTV Cameras House Security, IP66 WiFi Camera 360° (copy from amazon as not sure the model) i use it as a baby monitor to track my zen child. the alarm and flashing lights went off randomly but the setting isn't on.
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Hi Mary, Thank you for getting in touch with us. We understand how unsettling it can be to have the alarm and flashing lights activate randomly when using your camera as a baby monitor. The random triggering of alarms and lights is typically linked to false detections from the camera's AI system. This can be caused by a combination of factors including algorithm adaptation, environmental interference, and the camera's installation angle. To help improve this situation, we recommend adjusting the camera's mounting position to avoid pointing it at glass surfaces, as reflections often lead to false alerts. You can also try fine-tuning the detection sensitivity settings in the app to better match your specific environment. Could you please provide the device Mac/SN (you can locate this in the camera’s [Preferences] -> [Technical Information]) or your App account? This will allow us to offer more personalized troubleshooting support if needed. If the issue continues after trying these steps, don’t hesitate to reach out to us again. Thank you for your patience and understanding. Blurams Support Team 0
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