Account disappeared

Answered

paulasisco

• August 07, 2026 10:54

After a brief power outage, my account and camera feeds completely disappeared. How do I get in touch with the company?

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  Blurams Support

  • August 08, 2026 02:33

  Dear User,
  
  We are sorry to hear that your account and camera feeds disappeared after a brief power outage – this must be frustrating. Please try the following steps first:
  1. Open the Blurams App and verify that you are logged in with the correct account (email/phone number).
  2. If your devices still do not appear, try logging out and logging back in; this often refreshes the device list and cloud data.
  3. Check whether your cameras have reconnected to Wi‑Fi (indicator light should be solid or flashing green). If necessary, restart your router and reconfigure the network.
  
  To contact us, you can reach us through the following channels:
  - Email: support@blurams.com (please include your account email and a description of the issue)
  - Online support: Submit a ticket via the “Help Center” or “Contact Support” section within the Blurams App.
  
  We will assist you as soon as possible. If the issue persists, please let us know and we will investigate further.
  
  Blurams Technical Support Team

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