Camaras ignore scedule
Answered
Since two weeks ago the camaras don't turn on or off by scedule. I can operate them manually but they ignore the preset scedule completely. I tried to reset them but it didn't help. What can I do?
0
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Thank you for sharing this issue — it’s understandable how frustrating it can be when scheduled controls stop working, especially when manual operation still functions normally.
Let’s walk through this step by step, based on your description and the full scope of blurams device capabilities:
---
### 🔍 Analysis: Why cameras might ignore schedule settings
From your report (“cameras don’t turn on/off by schedule”, “manual control works”, “reset didn’t help”), the issue is likely *not* hardware failure or power loss — but rather one or more of the following, all covered in our knowledge base:
1. Schedule feature availability per model:
Not all blurams devices support scheduled on/off (i.e., *Device shutdown time*). This function is explicitly listed only for the following models:
A10C, A11, S21, A30, A31C, S15F, A21C, A31, A31-2k, A33, A20, S21C, D10S, A12S
→ If your camera model is *not* in this list (e.g., D10C), then scheduled power control is not supported at all, and the app may show a schedule UI but it won’t execute.
✅ *Please confirm your exact device model(s) — e.g., A31, S21C, or D10C — so we can verify whether scheduling is even available.*
2. Schedule settings misconfigured or disabled:
Even on supported models, the schedule must be:
- Enabled in [Preferences/Settings] → [Device switch] → [Device shutdown time]
- Set with *valid time ranges* (start/end times must be correctly selected, and “Repeat” days must include the current day)
- Not overridden by other active modes (e.g., Privacy Mode or PTZ Auto-Cruise may interfere depending on firmware version)
3. Time sync failure:
Scheduled actions rely on accurate internal time. If the device loses time sync (e.g., due to prolonged offline status, router NTP issues, or timezone misconfiguration), schedules will trigger at wrong times — or not at all.
→ All blurams devices sync time via the cloud server *when online*. If offline for >24h, time drift may occur.
4. Firmware bug or outdated version:
Older firmware versions (especially pre-2023) had known inconsistencies with schedule persistence after reboot or OTA update. A manual reset doesn’t always clear corrupted schedule cache — a full re-add or SD-card firmware update may be needed.
5. Cloud Service dependency?
For most models, *Device shutdown time* works independently of Cloud Service — it’s a local device function. So cloud expiration or disconnection *should not* affect scheduling. However, if your device uses *Smart Reminder*, *Family Care+*, or *Emergency Assistant*, those *do* require cloud — but those are unrelated to basic on/off scheduling.
6. App-side vs device-side mismatch:
Sometimes the app shows a saved schedule, but the setting failed to push to the device (e.g., due to brief connectivity loss during save). You can verify actual device-side status by:
- Going to [Preferences/Settings] → [Device switch] → [Device shutdown time]
- Tapping into the schedule — does it show “Enabled” and display correct active hours?
- Does the toggle visibly turn *on* (green) — or is it grayed out/disabled?
---
### 🛠️ All Possible Solutions (from documented procedures)
✅ Step 1: Confirm model & feature support
→ Check the label on your camera or its box: Is it one of these?
`A10C / A11 / S21 / A30 / A31C / S15F / A21C / A31 / A31-2k / A33 / A20 / S21C / D10S / A12S`
If *not*, scheduling is not implemented — and what you’re seeing is expected behavior.
✅ Step 2: Re-verify and re-save schedule
- Go to device live page → [Preferences/Settings] → [Device switch] → [Device shutdown time]
- Toggle Off, wait 5 seconds, then toggle On
- Tap into the schedule → Delete all existing entries
- Create a *new simple schedule*: e.g., “Turn OFF at 23:00, Turn ON at 07:00”, repeat daily
- Tap ✔ Save → Wait 30 sec → Exit and reopen the menu to confirm it’s active
✅ Step 3: Force time resync
- Temporarily disconnect the camera from power for 10 seconds
- Reconnect → Wait until green light is steady (~90 sec)
- Open app → Go to same [Device shutdown time] page → The time shown beside “Current time” should match your phone’s time. If not, your device clock is desynced — proceed to Step 4.
✅ Step 4: Update firmware
- In app: Go to [Preferences/Settings] → [Technical Info]
- Tap [Check Firmware Update]
- If update is available → Tap [Update Now] and keep app open & device powered until completion (do NOT close app or unplug)
- If no update appears but issue persists, request latest firmware file from support@blurams.com and perform SD-card manual update (detailed in “Firmware update” section of knowledge base)
✅ Step 5: Re-add the device (last resort)
- Remove device: [Preferences/Settings] → [Remove Device]
- Power cycle camera (unplug 10 sec, replug)
- Re-add using QR Code method, ensuring:
• Phone and camera on same 2.4GHz Wi-Fi
• Location permission granted (iOS: “While Using”; Android: “Allow all the time” or “Only while using app”)
• Indicator light blinks red → scans QR → blinks green → solid green
- After successful add, *immediately configure schedule again* before any other settings
✅ Step 6: Check for conflicting features
- Disable Privacy Mode, Smart Cruise, and PTZ Auto-Rotate, as these may override scheduled power states on certain models (especially A30/A31 series)
- Also ensure [Video off] is *not* enabled globally — it may mask scheduled on/off behavior visually
---
### 💬 Reassurance & Next Steps
This is not uncommon — many users experience schedule dropouts after router firmware updates, daylight saving shifts, or silent firmware rollbacks. Since manual control works, the core communication path is intact, which is very positive.
To help us narrow this down precisely, could you please provide:
🔹 Your exact device model(s) (e.g., “A31-2k”, “S21C”, or photo of label if unsure)
🔹 Whether the schedule UI *shows as enabled* in the app right now
🔹 When the issue began — was there any change around that time? (e.g., router update, app update, power outage)
🔹 Do *all* cameras behave the same way, or just one?
Once we have those details, we’ll guide you through the most efficient fix — no guesswork.
We’re here to make sure your cameras work exactly as intended. Let’s get your schedule back on track.0 -
Thank you for sharing this issue — it’s understandable how frustrating it can be when scheduled controls stop working, especially when manual operation still functions normally.
Let’s walk through this step by step, based on your description and the full scope of blurams device capabilities:
---
### 🔍 Analysis: Why cameras might ignore schedule settings
From your report (“cameras don’t turn on/off by schedule”, “manual control works”, “reset didn’t help”), the issue is likely *not* hardware failure or power loss — but rather one or more of the following, all covered in our knowledge base:
1. Schedule feature availability per model:
Not all blurams devices support scheduled on/off (i.e., *Device shutdown time*). This function is explicitly listed only for the following models:
A10C, A11, S21, A30, A31C, S15F, A21C, A31, A31-2k, A33, A20, S21C, D10S, A12S
→ If your camera model is *not* in this list (e.g., D10C), then scheduled power control is not supported at all, and the app may show a schedule UI but it won’t execute.
✅ *Please confirm your exact device model(s) — e.g., A31, S21C, or D10C — so we can verify whether scheduling is even available.*
2. Schedule settings misconfigured or disabled:
Even on supported models, the schedule must be:
- Enabled in [Preferences/Settings] → [Device switch] → [Device shutdown time]
- Set with *valid time ranges* (start/end times must be correctly selected, and “Repeat” days must include the current day)
- Not overridden by other active modes (e.g., Privacy Mode or PTZ Auto-Cruise may interfere depending on firmware version)
3. Time sync failure:
Scheduled actions rely on accurate internal time. If the device loses time sync (e.g., due to prolonged offline status, router NTP issues, or timezone misconfiguration), schedules will trigger at wrong times — or not at all.
→ All blurams devices sync time via the cloud server *when online*. If offline for >24h, time drift may occur.
4. Firmware bug or outdated version:
Older firmware versions (especially pre-2023) had known inconsistencies with schedule persistence after reboot or OTA update. A manual reset doesn’t always clear corrupted schedule cache — a full re-add or SD-card firmware update may be needed.
5. Cloud Service dependency?
For most models, *Device shutdown time* works independently of Cloud Service — it’s a local device function. So cloud expiration or disconnection *should not* affect scheduling. However, if your device uses *Smart Reminder*, *Family Care+*, or *Emergency Assistant*, those *do* require cloud — but those are unrelated to basic on/off scheduling.
6. App-side vs device-side mismatch:
Sometimes the app shows a saved schedule, but the setting failed to push to the device (e.g., due to brief connectivity loss during save). You can verify actual device-side status by:
- Going to [Preferences/Settings] → [Device switch] → [Device shutdown time]
- Tapping into the schedule — does it show “Enabled” and display correct active hours?
- Does the toggle visibly turn *on* (green) — or is it grayed out/disabled?
---
### 🛠️ All Possible Solutions (from documented procedures)
✅ Step 1: Confirm model & feature support
→ Check the label on your camera or its box: Is it one of these?
`A10C / A11 / S21 / A30 / A31C / S15F / A21C / A31 / A31-2k / A33 / A20 / S21C / D10S / A12S`
If *not*, scheduling is not implemented — and what you’re seeing is expected behavior.
✅ Step 2: Re-verify and re-save schedule
- Go to device live page → [Preferences/Settings] → [Device switch] → [Device shutdown time]
- Toggle Off, wait 5 seconds, then toggle On
- Tap into the schedule → Delete all existing entries
- Create a *new simple schedule*: e.g., “Turn OFF at 23:00, Turn ON at 07:00”, repeat daily
- Tap ✔ Save → Wait 30 sec → Exit and reopen the menu to confirm it’s active
✅ Step 3: Force time resync
- Temporarily disconnect the camera from power for 10 seconds
- Reconnect → Wait until green light is steady (~90 sec)
- Open app → Go to same [Device shutdown time] page → The time shown beside “Current time” should match your phone’s time. If not, your device clock is desynced — proceed to Step 4.
✅ Step 4: Update firmware
- In app: Go to [Preferences/Settings] → [Technical Info]
- Tap [Check Firmware Update]
- If update is available → Tap [Update Now] and keep app open & device powered until completion (do NOT close app or unplug)
- If no update appears but issue persists, request latest firmware file from support@blurams.com and perform SD-card manual update (detailed in “Firmware update” section of knowledge base)
✅ Step 5: Re-add the device (last resort)
- Remove device: [Preferences/Settings] → [Remove Device]
- Power cycle camera (unplug 10 sec, replug)
- Re-add using QR Code method, ensuring:
• Phone and camera on same 2.4GHz Wi-Fi
• Location permission granted (iOS: “While Using”; Android: “Allow all the time” or “Only while using app”)
• Indicator light blinks red → scans QR → blinks green → solid green
- After successful add, *immediately configure schedule again* before any other settings
✅ Step 6: Check for conflicting features
- Disable Privacy Mode, Smart Cruise, and PTZ Auto-Rotate, as these may override scheduled power states on certain models (especially A30/A31 series)
- Also ensure [Video off] is *not* enabled globally — it may mask scheduled on/off behavior visually
---
### 💬 Reassurance & Next Steps
This is not uncommon — many users experience schedule dropouts after router firmware updates, daylight saving shifts, or silent firmware rollbacks. Since manual control works, the core communication path is intact, which is very positive.
To help us narrow this down precisely, could you please provide:
🔹 Your exact device model(s) (e.g., “A31-2k”, “S21C”, or photo of label if unsure)
🔹 Whether the schedule UI *shows as enabled* in the app right now
🔹 When the issue began — was there any change around that time? (e.g., router update, app update, power outage)
🔹 Do *all* cameras behave the same way, or just one?
Once we have those details, we’ll guide you through the most efficient fix — no guesswork.
We’re here to make sure your cameras work exactly as intended. Let’s get your schedule back on track.0
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