Split screen view dos NOT show cameras just 'we're back' screen

Answered

vandyke.steve

• May 31, 2026 21:40

For some reason the Split-Screen view is only showing the "We're Back" screen for each camera rather than the cameras.  The cameras work fine but I just can't watch both at the same time.

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  Blurams Support

  • June 03, 2026 03:13

  Dear customer,
  
  Thank you for your feedback. Regarding the issue of split screen view only displaying the "We're Back" screen and not being able to simultaneously view two cameras, please try the following steps:
  
  1. Refresh the webpage (press F5 or click the browser refresh button).
  2. Clear browser cache: Go to browser settings → Privacy&Security → Clear browsing data (select "All Time", check "cached images and files").
  3. If using the web, please try logging back into your Blurams account.
  4. You can also switch to other browsers (such as Chrome, Edge) or try to check if the split screen function is working properly within the app.
  
  If the problem persists, please provide the name and version of the browser you are using, and we will further investigate for you.

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