“Someone Appearing” but No Video Recorded

Answered

jimick.wang

• May 29, 2026 00:24

In moring I received 3 notifications from the app indicating that someone appeared, but when I checked, no video had been recorded. In fact, there should not have been any person, as the camera is pointed at the hallway in the living room. No one should be there at that time.

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• 

  Blurams Support

  • May 29, 2026 03:22

  Dear customer,
  
  Thank you for your feedback. We understand the confusion caused by the situation where you receive a notification of 'someone appearing' but cannot find the corresponding video. This is usually caused by the following reasons, please try troubleshooting in order:
  
  Please confirm your notification settings
  Please open the app and go to the device's' Settings' page, find the 'Notifications' option:
  
  ** * Adjust sensitivity * *: If the sensitivity is set too high, slight changes in light or airflow may also be recognized as "someone" [reference: 2]. Suggest reducing sensitivity appropriately to minimize false alarms.
  
  I hope my answer can help you solve the problem.

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