I can show camera on Phone app . but can't see pn PC web
Answered
I use lots of blurams cameas. some camera work(show) on both of phone App and PC's web.
But some of can see on phone's app but can't see on PC's web
camera name is display on PC's web. but can't coonected to camera.
at same time on phone's app it show name and video .
I have only one account.
Can't see camera model is E20C
0
-
Thank you for your detailed description — this helps a lot.
Let’s walk through this step by step, based on your input:
- ✅ You can see and view live video of all cameras (including the E20C) in the blurams mobile app, with full functionality.
- ❌ But on the PC web client ([https://client.blurams.com/login](https://client.blurams.com/login)), the E20C appears in the device list, yet fails to connect or show video — while other cameras *do* work there.
- ✅ You’re logged into the same blurams account on both mobile and web.
- 🔍 You’ve confirmed the camera model is E20C.
---
### 🔍 Analysis: Why E20C Works on Mobile App but *Not* on Web Client
Based on our device function knowledge base, the E20C is *not listed* among the supported models — meaning its exact feature set (especially web compatibility) is *not documented* in your provided knowledge base.
However, we *do* have strong contextual clues from known patterns across Blurams devices:
1. Web client limitations by device generation/firmware:
- The blurams web client ([client.blurams.com](https://client.blurams.com/login)) supports only devices that use H.264 encoding, standard RTSP-compatible streaming, and meet certain authentication & signaling protocols.
- Devices using H.265 encoding, newer firmware stacks, or proprietary P2P/secure tunneling (e.g., some newer PRO or AI-enhanced models) may not be fully supported on the web client, even if they work flawlessly on the mobile app.
2. E20C is likely an H.265 + newer-generation device:
- Though not in your provided model list, E20C shares naming convention and functional traits with A20, A21C, A31-2K, etc. — all of which support H.265 encoding, 2304×1296 resolution, and advanced AI features.
- H.265 is *not supported* in most browser-based video players (including the blurams web client), due to lack of native browser decoding support — unlike H.264, which is widely supported.
3. Mobile app vs. Web client architecture difference:
- The mobile app uses native SDKs and custom decoders (including H.265 support), so it handles E20C smoothly.
- The web client relies on HTML5 `0
Please sign in to leave a comment.
Comments
1 comment