Have multiple plans
Answered
I purchased five plans I guess and none of them work only one camera works my other camera don't work so how is that work
0
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Hello,
This is the Blurams customer service team.
We understand your concern very well. You have purchased five cloud service packages, but only one camera is working properly, which is truly disappointing. Please rest assured, we will help you identify the cause.
The situation you encountered is usually caused by the following reasons. Please follow the steps below to investigate one by one:
1. Confirm the binding relationship between cloud service packages and devices
*Each cloud service package usually needs to be bound to a specific camera in order to take effect.
*Please check: Open the Blurams App and enter the 'My Services' page. Please confirm if the packages you purchased for the "non working" cameras have been correctly bound to the corresponding devices. If the package is in an "unbound" or "idle" state, please bind it to the camera you need to use.
2. Check the equipment status
* Whether the device is online * *: Please confirm in the device list of the app whether the cameras that are not working are currently displayed as * * "online" * * status. If 'offline' is displayed, please check the power and network connection of the device.
*Has the device been activated? Some new devices may need to complete the activation process before they can use cloud services.
3. Verify package type and device compatibility
*Please check which specific model of camera is not working. Some special models, such as the low-power E20C, may require binding to a specific type of AI package instead of a regular recording package. You can check the package names purchased for these devices and compare them with the device models.
In order to help you solve the problem as quickly as possible, please assist us in providing the following information:**
1. The Blurams account you used to purchase these five packages.
2. The device serial number (SN) of those cameras that cannot use cloud services normally, or their device names (such as "backdoor cameras").
3. If convenient, please provide a screenshot of the "My Services" page within the app so that we can clearly see the list of all your packages and their current binding status.
After receiving your message, we will immediately verify the specific binding and device status for you in the background, and provide targeted solutions. Thank you for your cooperation!0 -
Hello,
This is the Blurams customer service team.
We understand your concern very well. You have purchased five cloud service packages, but only one camera is working properly, which is truly disappointing. Please rest assured, we will help you identify the cause.
The situation you encountered is usually caused by the following reasons. Please follow the steps below to investigate one by one:
1. Confirm the binding relationship between cloud service packages and devices
*Each cloud service package usually needs to be bound to a specific camera in order to take effect.
*Please check: Open the Blurams App and enter the 'My Services' page. Please confirm if the packages you purchased for the "non working" cameras have been correctly bound to the corresponding devices. If the package is in an "unbound" or "idle" state, please bind it to the camera you need to use.
2. Check the equipment status
* Whether the device is online * *: Please confirm in the device list of the app whether the cameras that are not working are currently displayed as * * "online" * * status. If 'offline' is displayed, please check the power and network connection of the device.
*Has the device been activated? Some new devices may need to complete the activation process before they can use cloud services.
3. Verify package type and device compatibility
*Please check which specific model of camera is not working. Some special models, such as the low-power E20C, may require binding to a specific type of AI package instead of a regular recording package. You can check the package names purchased for these devices and compare them with the device models.
In order to help you solve the problem as quickly as possible, please assist us in providing the following information:**
1. The Blurams account you used to purchase these five packages.
2. The device serial number (SN) of those cameras that cannot use cloud services normally, or their device names (such as "backdoor cameras").
3. If convenient, please provide a screenshot of the "My Services" page within the app so that we can clearly see the list of all your packages and their current binding status.
After receiving your message, we will immediately verify the specific binding and device status for you in the background, and provide targeted solutions. Thank you for your cooperation!0
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