Won’t connect to phone app

Answered

Nick.xourafas

• January 08, 2026 17:37

Just like the other posts, I am unable to log in through the app after a day or two of working. The app keeps saying loading.

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• 

  Blurams Support

  • January 09, 2026 01:15

  I'm sorry to hear that you're experiencing difficulties with logging into the app. Let's work through some troubleshooting steps to resolve this issue:
  
  1. Network Connection: Ensure that your phone is connected to a stable Wi-Fi or mobile network. You can try accessing a website through your phone's browser to confirm your internet connection is working properly.
  
  2. Update the App: Check if your app is updated to the latest version available in the App Store or Google Play. Updates often come with fixes for bugs and improve app performance.
  
  3. Restart and Reinstall: Try restarting your phone to refresh the system. If that doesn't help, uninstall the app and reinstall it to resolve any lingering issues.
  
  4. Login Issues:
  - If you see a prompt indicating "Password Error," try entering your password again or reset it using the "Forget Password" option. You should receive an email with instructions on resetting your password; make sure to check your spam or junk folders if you don't see it in your inbox.
  - If the prompt says "Account is locked," it could be due to multiple incorrect password attempts. Please wait for 15 minutes before trying again.
  - For "Account is not activated," check your email for an activation link. If you haven't received it, recheck your spam or junk folders.
  
  5. Contact Support: If the above steps don't resolve your issue, consider contacting Blurams support for further assistance.
  
  I hope these steps help you resolve the problem. To better assist you next time, please let us know the exact message you receive when trying to log in, along with any steps you've already tried.

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