A31 cameras not connecting to bluerams server
Answered
I have two A31 cameras that went offline today. I've successfully reset the WiFi connections to both, confirmed their strong 2.4 connections to the router. During set up they confirm wifi connection and then announce they're trying to connect to the server but never do. Light just blinks green.
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Based on the information you provided, it seems that your A31 camera has successfully connected to Wi-Fi but cannot connect to the server. Let me help you troubleshoot this issue.
Analyze the problem:
The A31 device provides a green light flashing after connecting to Wi-Fi, indicating that the device is attempting to connect to the server but has not succeeded.
A healthy network environment is crucial. Server connection issues may be caused by Wi-Fi networks not being able to access the internet or short-term network fluctuations in the environment.
Solution:
1. Check network access capability:
- Confirm whether the router connected to the camera can access the Internet normally. Try to connect the same router with your mobile phone and visit a commonly used website through the browser to confirm whether the network can load normally.
2. Re-add device test:
Please make sure the device is close to the router and clear the area between the device and the router.
If the device still cannot connect to the server, try adding the device again through the app and carefully follow the connection steps to confirm the Wi-Fi information and execution capabilities.
3. Check router settings:
Check if the router is set to block access to specific devices or IP addresses.
- Ensure that the 2.4GHz Wi-Fi connection is enabled and that the device and phone are on the same network.
4. Reduce the number of connected devices:
- If connected to the router at the same timeThere are many devices, please try to temporarily disconnect other devices to ensure that there are enough connection resources available for the camera to use.
5. Device firmware update:
Check if there are available firmware updates in the device settings and update to fix any potential server-related issues.
Comfort users:
I understand that this issue must have caused you confusion and inconvenience. With the above solutions, there is a high possibility that the problem can be solved. Please rest assured that we have been working hard to provide you with the best service and support.
Guide further support:
To better assist you, please provide the following information: (1) Is your phone system iOS or Android? (2) What is the brand of router you are using? (3) Have you tried connecting other devices to confirm the normal operation of the router? If the situation has not improved, please feel free to contact us for more in-depth support and assistance.0 -
1. Android. 2. Xfinity Technicolor XB7 (with 2.4 band running). 3. Yes, including a third A31 camera which connects and runs with no issues.
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Both non-working cameras suddenly connected to the servers today, after trying for 18 hours 🤷♂️
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