Camera won't connect

Answered

britrev69

• January 02, 2026 17:14

Trying to connect my camera but keeps saying can't connect, plugged in right next to WiFi router and next to phone for Bluetooth too but nothing!?

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  Blurams Support

  • January 04, 2026 13:39

  I'm sorry to hear you're having trouble connecting your camera. Let's try to resolve this issue step by step.
  
  Analysis:
  1. Status Light Check:
  - Check the status light on your camera. A blinking red light indicates the device is attempting to connect to the network. A solid green light means it is connected successfully.
  
  2. Network Configuration:
  - Ensure the camera is connecting to a 2.4GHz Wi-Fi network, unless it is a model like A33 that supports 5GHz.
  - Confirm that your Wi-Fi network name (SSID) and password are correct.
  
  3. Bluetooth Connection:
  - Ensure Bluetooth on the phone is enabled and that the camera is in Bluetooth pairing mode.
  
  Solutions:
  1. Restart and Reset:
  - Press and hold the RESET button on the camera until you hear a long beep or the red light starts blinking.
  - After resetting, retry adding the device using the Bluetooth connection steps for your model, if supported.
  
  2. Wi-Fi Verification:
  - Double-check that your smartphone is connected to the same Wi-Fi network.
  - If using a dual-band router, login to the router's control panel to ensure the 2.4GHz network is activated and separated from the single-band.
  
  3. Clear Proximity:
  - Verify that the camera is within 10-20 cm or 4-8 inches from your phone during QR code scanning for Wi-Fi setup.
  
  4. Check App Permissions:
  - Ensure your app has permissions for location services, especially if you're using an Android device.
  
  Additional Steps:
  1. Update App:
  - Make sure your blurams app is updated to the latest version from the App Store or Google Play.
  
  2. Manual Firmware Update:
  - If there is a recent firmware update, consider updating it manually using an SD card if the app update doesn't resolve the problem.
  
  Consolation:
  I understand how frustrating these connection issues can be. Please rest assured that by following the above steps, you increase the chances of resolving this problem.
  
  Further Assistance:
  To better assist you, could you please provide more information about your camera model and any messages or signals it gives during this process? This will help us identify and resolve the issue more precisely.

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