Camera won’t go back online

Answered

jessphaynes

• January 01, 2026 18:56

0

• 

  Blurams Support

  • January 04, 2026 13:39

  I'm sorry to hear that your camera isn't going back online. Let's try to resolve the issue together. Here's a step-by-step guide:
  
  1. Network Check:
  - Ensure the router connected to the device can access the Internet properly. Please connect your phone to the same router, and use your system browser to visit a commonly used website to check whether it opens normally.
  - Verify if the Wi-Fi account and password you entered are correct. If you've changed the name or password of the Wi-Fi, you will need to reset and re-add the device.
  
  2. Placement:
  - Place the device as close to the router as possible and make sure the area between the device and the router is clear.
  - Disconnect other devices if your router can only support a limited number at the same time.
  
  3. Wi-Fi Network Compatibility:
  - Ensure the device is connected to a 2.4GHz wireless network, as most devices except the A33 do not support 5GHz. Log in to your router’s console to enable a 2.4GHz wireless network or separate it from a dual-band.
  
  4. Re-add the Device:
  - Try re-adding the device by using QR Code(Wi-Fi Connection) or AP Mode(Wi-Fi Connection) if possible.
  - Follow the connection guide based on the device and function: QR Code, AP Mode, Network Cable, or Bluetooth.
  
  5. Status Light:
  - Check the indicator light on the device:
  - If the red light is blinking, it indicates that the device is attempting to connect to the network.
  - If the green light is blinking, it tries to connect to the Wi-Fi or the server.
  
  If you've tried all the above steps and the camera still won't go back online, it may be an issue with the firmware or a deeper connectivity problem. Ensure your app is updated to its latest version, restart it, and reinstall it. If the issue persists, do not hesitate to reach out for further assistance.
  
  Could you please provide additional information on the device model, and any specific changes that happened before the issue occurred? This will help provide more tailored support.

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