Camera always offline

Answered

jimpiercejr

• December 19, 2025 06:17

I am constantly having to reboot the cameras for it to see good

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  Blurams Support

  • December 19, 2025 10:01

  I'm sorry to hear that you're experiencing issues with your camera going offline. Let's try to resolve this issue step-by-step.
  
  Analysis:
  There can be several reasons why a camera consistently goes offline:
  
  1. Network Connection Fluctuations: Short-term network fluctuations or changes in the network conditions can cause the device to go offline.
  2. Weak Wi-Fi Signal: If the device is far from the router, it may have a weak Wi-Fi signal.
  3. Router Capacity: A single router has a limit on how many devices it can support simultaneously.
  4. Incorrect Wi-Fi Network Type: Some devices require a 2.4GHz connection, except the A33 model that supports 5GHz connections.
  5. Incorrect Wi-Fi Credentials: Make sure the Wi-Fi account name and password entered are correct.
  
  Resolution:
  Here are some steps you can try to solve this problem:
  
  1. Network Check: Verify that the router connected to the device can access the Internet properly. Connect your phone to the same router and visit a commonly used website to ensure it opens correctly.
  2. Wi-Fi Credentials: Check that the Wi-Fi account and password are correct. If the credentials have been changed, you will need to reset and re-add the device.
  3. Device Placement: Place the device closer to the router to improve signal strength and clear any obstructions between the device and router.
  4. Router Capacity: Disconnect other devices from the router and try adding the camera again.
  5. Wi-Fi Setup: Ensure that your device is connected to a 2.4GHz wireless network, unless you're using the A33 model which supports 5GHZ. In a dual-band router, enable or separate the 2.4GHz band to improve network allocation.
  6. Re-adding the Device: If the device is offline, try re-adding it. You can do this through the "Troubleshooting" button on the device list or "Update Wi-Fi" in the device's [Preferences/Settings].
  
  Comfort:
  I understand how frustrating it can be to consistently face connectivity issues. We'll work through each step to ensure your camera maintains a stable connection.
  
  Next Steps and Further Inquiry:
  To better diagnose and resolve your issue, could you provide a bit more information? Specifically:
  - What is the model of your device?
  - How long has this issue been occurring?
  - Have you tried any solutions previously, and if so, what were the results?
  
  Your input will help us target the problem more effectively.

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