Account not working

Answered

gls1016

• December 09, 2025 20:48

Had two cameras and can’t get anything to show. Can’t get to account at all

0

• 

  matjuxa

  • December 11, 2025 21:41
  • Edited

  Same problem. Can't even switch off,just keep getting notifications which i can't see cuz can't get in to app

  -1
• 

  Blurams Support

  • December 15, 2025 06:35

  For the problem that you cannot access your account and view the camera, let's troubleshoot and solve it step by step:
  
  1. Check network connection : First, please make sure your mobile network connection is stable, and then access any website through the system browser to confirm that the network is normal.
  
  2. Account login prompt :
  - "Account does not exist" : Please confirm if you have registered. If not, please register an account first. If registered, please check if the account name you entered is correct.
  - "Wrong Password" : Enter the correct password and try again. If you still can't log in after multiple attempts, you can use the "Forgot Password" function on the login page to reset your password. You will receive an email with information about setting a new password. Be sure to check the email spam or junk folder.
  Account locked ": Due to too many password input errors, the account may be temporarily frozen for 15 minutes. Please try again later.
  
  3. Activation and application version :
  Account not activated ": Check the account activation email in your email and follow the instructions to activate it. If the activation email is not found, please check the email spam or try to register again.
  - App Update : Please make sure your Blurams app is updated to the latest version. If the problem is still not resolved, you can try restarting your phone or reinstalling the app.
  
  4. Device connection :
  - Ensure that the power connection of the camera equipment is correctOften, whether the device status indicator is flashing.
  Make sure your phone and device are connected to the same 2.4GHz Wi-Fi network (A33 devices support 5GHz connections).
  
  To better assist you in troubleshooting, please provide the following information:
  What is the model of the device you are using?
  When did the problem start happening?
  Have you made any password changes or other device settings?
  - Is your phone system Android or iOS?
  
  With this information, we can provide more accurate solutions. You are always welcome to provide more detailed information for further assistance.

  0

Please sign in to leave a comment.