Subscription paid
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I paid £75 for a lifetime subscription and have not received a email to tell me it was received but it has gone out of my account
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I'm sorry to hear you're experiencing this issue. Let's try to resolve it. Here are some steps you can follow:
Check Subscription Status:
Ensure the Cloud Service is associated with the intended device in the app under [Me]-[Manage Plans].
Verify the subscription details in [Manage Plans] to ensure the plan is active.
Check if cloud recording is enabled in the device [Preferences/Settings] -> [Storage] by turning on [Record video to the cloud].
Subscription Confirmation:
PayPal payments involve automatic renewals, which are processed automatically. If you've paid, the service activation is generally immediate, within five minutes.
Troubleshoot Email Receipt:
If you haven't received a confirmation email, check your spam, trash, or junk mail folders.
If the subscription is still not visible or you encounter further issues, I recommend contacting our support team with the payment details such as the device's MAC address and a PayPal payment screenshot for assistance. They will be able to assist you with verifying and activating your subscription.
To better assist you, could you share:
- The model of your device and the issue you're encountering in detail?
- Whether you were able to see the subscription activation in the app?
Feel free to provide additional information or questions you might have.0
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