Annual Plan for 5 cameras only one is recording why is only 1 working!

Answered

mariaopchavez

• December 04, 2025 20:47

I bought Annual Plan for 5 cameras only one is recording why is only 1 working! 

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  Blurams Support

  • December 15, 2025 06:36

  Thank you for reaching out with your concern about the Annual Plan for multiple cameras. Let's try to resolve the issue step by step.
  
  ### Analysis
  Based on your description, it seems only one of your five cameras is recording despite your purchase of an Annual Plan covering all of them. This issue could be related to the setup or association of the Cloud Service with your devices.
  
  ### Solutions
  
  1. Check Cloud Service Association:
  - Go to [Me] -> [Manage Plans] in the blurams app and verify that all five cameras are correctly associated with the Annual Plan you purchased. It's essential that each camera is linked to the Cloud Service to enable recording.
  
  2. Verify Cloud Recording Settings:
  - Ensure that cloud recording is enabled for each camera. Navigate to each device's [Preferences/Settings] -> [Storage] and confirm that [Record video to the cloud] is turned on.
  
  3. Check the Video Timeline Data Source:
  - Ensure that the video timeline data source is set to "Cloud" in each camera’s settings. This setting can be found under [Preferences/Settings]->[Storage].
  
  4. Try Reassociating the Plan:
  - If cameras are not recording despite being associated, try unassociating and then reassociating them with the plan. Sometimes, this process can resolve connectivity issues.
  
  5. Contact Support:
  - If the issue persists after trying the above steps, please contact us with the device's MAC addresses and any purchase evidence, such as a PayPal payment screenshot. Our support team can assist in checking if there are any backend issues affecting your subscription.
  
  ### Comfort
  I understand this situation can be frustrating, especially when you've planned for comprehensive coverage. Please rest assured we are here to help, and we'll do our best to get all your cameras functioning correctly with the Cloud Service as soon as possible.
  
  ### Guidance for Future Resolution
  To help resolve similar issues quickly next time, ensure to check Cloud Service settings after subscribing or associating the service with new devices. Additionally, regularly visit the app to confirm that all devices are functioning according to your plan.
  
  To better assist you further, could you please provide:
  - The models of all cameras involved.
  - Whether the issue started immediately after the subscription or sometime later.
  
  This information will help narrow down any potential specific device-related issues. Thank you for your patience, and let me know how else I may assist you!

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