A31 camera not moving

Answered

suzannebatty

• December 03, 2025 16:19

0

• 

  Blurams Support

  • December 15, 2025 06:37

  Regarding the issue of the A31 camera not being able to move, we can analyze and solve it from the following aspects:
  
  Analysis:
  First, please confirm whether the device is successfully connected to the power supply and in the boot state. The A31 camera supports PTZ (PTZ) and panoramic PTZ functions, and the device can be adjusted in direction through the APP. If it cannot be moved, it may be due to unstable network connection, incorrect PTZ function settings, or device failure.
  
  ###Solution:
  1. Check the power connection : Please ensure that the device power connection is normal and the working indicator light is always green or flashing green, indicating that the device is in normal working condition.
  
  2. Network Check : Ensure that the device is connected to a stable 2.4GHz Wi-Fi network and is close to the router to reduce signal interference.
  
  3. Device settings check :
  Open the blurams application and enter the real-time page of the device to ensure that the operating system allows the application to access all permissions of the device.
  Try using the PTZ control option on the real-time page. If the option does not work properly, you may need to check the app or device settings.
  
  4. Restart the device : Try to restart the device through the device's settings options. Sometimes the device can resume normal functions after restarting.
  
  5. Update firmware : Go to the device settings and check if there is a latest firmware update that needs to be installed to ensure that the software version is up to date.
  
  6. Check for other hardware issues :If the above steps cannot solve the problem, consider other hardware failures or physical damage. Please contact blurams customer service for further support.
  
  Comfort:
  We understand that equipment failure may cause trouble, and we will do our best to help you solve it as soon as possible. You can try the above steps to see if they can solve the problem.
  
  Guide:
  In order to better assist you, please provide a detailed explanation, such as whether the device cannot be moved after a certain operation, or whether there is a fixed time point when this problem occurs, and what operations were performed on the device. This way, we can better target and solve your problem.

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