Multiple missing segments in playback on the 26th (4 min, 2 min, and 40 sec)

Answered

yus

• November 30, 2025 21:35

I noticed that on the 26th, there is about 4 minutes missing in my playback history. The recording jumps from one time to another with no video in between. This has not happened before, so I’m a bit concerned. My camera is connected to the cloud service and normally works fine. Could this be caused by: • temporary network connection issues? • a cloud server problem? • app bugs or hecks？ Has anyone experienced similar missing footage before? Any advice would be appreciated. Thank you

-1

• 

  Blurams Support

  • December 17, 2025 08:59

  Based on your situation of missing video segments on the playback history, let’s analyze the potential causes and their corresponding solutions:
  
  1. Temporary Network Connection Issues:
  - Network fluctuations or disconnections can lead to gaps in video recordings, as the device requires a stable internet connection to continuously upload footage to the cloud.
  - To ensure network stability, check your router and device placement. Make sure the camera is within range of a strong Wi-Fi signal and minimize obstructions between the camera and the router.
  - Verify that the Wi-Fi connection is stable by connecting your phone or another device to the same network and browsing the internet.
  
  2. Device Storage Mode:
  - Ensure your device is set to the correct recording mode. For cloud recording to capture continuously, the correct settings must be enabled in [Preferences/Settings] -> [Video Storage]. Make sure "Cloud Recording" is turned on.
  
  3. Cloud Service Subscription Problems:
  - Confirm that your cloud service subscription is active and associated with the correct device in [Me] -> [Manage Plans].
  - Check if cloud recording is enabled in the device [Preferences/Settings]->[Storage] by turning on [Record video to the cloud].
  
  Given these possibilities, I'd recommend checking your network, cloud settings, and app version to troubleshoot and resolve the issue.
  
  For further assistance, could you please let me know your device model and any steps you have attempted so far? This will help in providing more targeted support.

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