Error code 36801
Answered
My cameras were working fine. Then all of a sudden I wasn't getting any notifications. So when I try to log in I keep getting the error code 36801. I have tried everything I can think of and nothing is working. I have tried unplugging my internet restarting everything. I've unplugged the cameras let them restart. I can see on my internet that the cameras are on the internet but the app will not let me log in and I am not getting notifications. Can someone please help!
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Based on the information you provided about the error code 36801 and the inability to log in, it seems like there might be an issue with the account or network settings rather than the cameras themselves. Let's work through these possible causes and solutions:
### Analysis:
1. Account or Login Issues:
- Error code 36801 might be connected to login problems. Common causes include password errors, account activation issues, or app version discrepancies.
2. Network Fluctuations:
- Although you've verified that your cameras are visible on the internet, there could still be issues with how the app connects to the server.
### Resolutions:
#### Account Resolution:
1. Verify Account Credentials:
- Double-check your login credentials. If you haven't done so, consider resetting your password using the "Forget Password" feature on the app. You will receive an email with instructions to set up a new password. If you don't see the email, check your spam and junk mail folders.
2. Account Activation:
- Ensure your account has been activated. If not, look for an activation email in your mailbox and follow the instructions.
3. App Version Check:
- Ensure that the app is updated to the latest version from the App Store or Google Play. If it's not updated, this can sometimes cause login or notification issues.
#### Network Configuration:
1. Reset Network Settings:
- Make sure the Wi-Fi your phone and cameras are using is stable and correct. Try reconnecting the device with the updated Wi-Fi connection.
2. Network Environment Adjustments:
- Ensure the router can connect to the internet and check if a firewall might be affecting the app's ability to connect. Sometimes changing the DNS server settings on the router can improve connectivity (Google DNS: 8.8.8.8 and 8.8.4.4).
#### Device Settings:
1. Notification Settings:
- Access the app's notification settings. Make sure "Allow notifications" is turned on and specific event types like motion detection are enabled.
### Comfort & Next Steps:
I understand how unsettling it can be when things suddenly stop working. Rest assured, we'll find a path forward. Please provide additional details such as your device model and any specific messages beyond the error code you've encountered. This will help narrow down the solution more precisely.
For further assistance, guiding you through more specific settings, please let me know when and how this issue started and whether there were any changes made prior. Your patience and detailed information can significantly aid in resolving the problem promptly.0
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