October "Improvements"

Answered

randallbusiness

• October 20, 2025 14:20

I can no longer access my cameras at work, and that is one of the big reasons I used your service and hardware. For security reasons, I am not authorized to install apps on my work PC. 

I also tried running the (unzipped) executable on my home PC and still cannot access that way.  My only choice now is on my phone, and that will never be adequate for my needs.  

Please tell me there is an easy way to get to where I can view my (many) cameras.  I was also planning to add (at least) one more camera to my collection, but obviously will not do so until this issue is resolved.

Please advise. Thank you.

Respectfully,

Randy Johnson

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• 

  Blurams Support

  • October 21, 2025 01:37

  Hello Randy, thank you for your detailed feedback. We understand that you are currently unable to access the camera via your computer, which may indeed cause some inconvenience to your user experience. According to your description, you can only access it via your phone at this stage, and this is unacceptable to you.
  
  Analyzing your situation, there may be the following scenarios:
  -Due to security policy restrictions, your work environment does not allow the installation or authorization of specific software.
  -You attempted to run an uninstalled executable file directly on your computer but failed to connect successfully.
  -The current method of accessing via computer may be restricted by network or settings issues.
  
  Regarding solutions, we recommend:
  -Try accessing our web platform via a browser, redownload our zip file, and reinstall it (our technical staff have updated it).
  -Confirm that your computer and the camera device are on the same network environment. Especially in the workplace, check if there are network restrictions or firewalls blocking access.
  -When logging in via a browser, please ensure the network connection is stable and use a supported browser.
  Additionally, if you plan to add new cameras, ensure network support and account binding in your work environment to avoid connection issues with the new devices.
  
  To assist you better, please provide:
  Your device model and the specific system type in use.
  The computer access method you attempted to use.
  Are there any special restrictions in your network environment?
  
  You are welcome to provide more detailed device information and descriptions of your network environment, and we will do our best to assist you in resolving the issue.

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