Can't get my app to pull up

Answered

lakitabyrdwilliams

• October 20, 2025 01:19

I have my cameras uploaded on to my smart TV and all of a sudden it went out and I can't get it back up

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  Blurams Support

  • October 21, 2025 01:17

  Hello, regarding the issue that you cannot open the camera on the mobile application, I suggest that you can follow the steps below to troubleshoot and help you restore the connection as soon as possible.
  
  1. Confirm device status :
  Please ensure that your camera is powered on properly and the device's indicator light is green, indicating that the device is working properly.
  
  2. Check network connection :
  Make sure your phone and camera are connected to the same stable Wi-Fi (2.4GHz recommended) network.
  You can try to access other web pages in your mobile browser to ensure that the network is working properly.
  
  3. Log in again or restart the app :
  After exiting the application, completely close the background and then reopen it.
  Confirm whether your account login status is normal. If a login prompt or password error appears, it is recommended to try resetting the password.
  
  4. Check if the device is online :
  - Find your camera device in the APP and confirm whether the device is displayed as "Online". If the device shows offline or disconnected, you can try to add the device again.
  
  5. Try restarting your device and phone :
  Restart your camera (if supported) and phone, sometimes a simple restart can solve network connection or software lag problems.
  
  6. Make sure the application version is up to date :
  Go to the app store and check for the latest software updates. If so, please update in a timely manner.
  
  7. *Check account permissions.
  If you are accessing through a shared account, confirm if there are any changes or restrictions on permissions.
  
  If the above operations still do not solve the problem, you can also try to delete the device and add it again in "Facility Management" to ensure that the device is connected to the network normally.
  
  To help you more specifically, if it's convenient, you can tell me:
  What is the model of the equipment?
  When did this problem start to appear?
  Are you experiencing problems with the app on your phone or smart TV?
  Was the equipment working properly before? Have there been any changes to the network or equipment?
  
  Please provide more information so that I can provide you with more targeted advice.

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