Everything Offline ???

Answered

mark.bussard

• October 15, 2025 11:31

We have 6 cameras. Everything is Uh-oh! Device is Offline They show going offline within about 3 minutes of each other. Two of them in Cape Cod and four are in Florida Keys. So it’s not a local problem. What’s going on Blurams??

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  jasonmint

  • October 15, 2025 12:53

  Indiana Minnesota Florida. All down.

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  maggietemple.mt

  • October 15, 2025 12:57

  PA and NYC down

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  kelly_lynn13

  • October 15, 2025 13:12

  6 cameras in NC down too

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  deidra_c

  • October 15, 2025 13:16

  Have 4 all went down this morning. Missouri

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  jasonmint

  • October 15, 2025 13:40

  Two new cameras(ai compatible) back up. All older cameras down.

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  maggietemple.mt

  • October 15, 2025 15:08

  All NYC and PA back up 11 am. Cameras came back several minutes apart, up to thirty minutes apart between some. No rhyme or reason to the order.

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  Blurams Support

  • October 17, 2025 01:14

  Hello, I understand that all 6 of your devices have gone offline in a short period of time, which is indeed worrying. According to your description, the devices have experienced "Device is Offline" status in different locations, and it happened simultaneously in a short period of time. Possible reasons include network environment issues, device connection issues, or server-side barriers.
  
  The following are possible cause analysis and solutions:
  
  1. Network environment problem: Multiple devices are disconnected at the same time, which may be due to a sudden problem with the router or a failure of the network provider. Please make sure that your router is working properly and that it is connected to the Internet normally. It is recommended that you restart the network on the router or switch to a stable wired connection for testing.
  
  2. Device connection issues: Devices may not be able to connect to the network due to poor power, signal, or configuration issues. Please ensure that all devices are properly connected to the power supply and the indicator light on the top of the device is working properly (green means normal operation, red means not connected).
  
  3. Server-side maintenance or exception: It is possible that Blurams' server experiences temporary failures or maintenance. We recommend that you log in to the official Blurams system status page (if available) or contact our technical support to confirm.
  
  4. Other unexpected factors: such as large-scale network damage, temporary ISP disconnection, or device firmware abnormalities.
  
  We suggest that you first confirm:
  Is the indicator light status of all devices normal?
  Is the router's network stable and connected to the internet?
  - Whether the network settings of the device areCorrect, for example, the Wi-Fi connection and password have not been changed.
  - Whether there are problems after replacing the router or adjusting the network environment.
  
  If the network environment is confirmed to be normal, it is recommended to re-add the device: delete and re-add from the device list to ensure that it operates on the same 2.4G Wi-Fi network and avoid connection issues caused by 5G networks.
  
  In addition, you can try restarting the device and router, or even resetting the device's network settings, to see if the connection can be restored.
  
  If the problem persists, please provide your device model and the status of the device's indicator light, and we can help you diagnose it more specifically.
  
  Please continue to monitor the status of your equipment and, if necessary, contact our after-sales support for further inspection and assistance.
  
  I hope these suggestions can help you solve the problem as soon as possible. Do you have any other details? Can you tell me your device model or network environment? This way I can provide more targeted help.

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