No Audio
Answered
Can no longer hear live or recorded audio on one of my cameras. I've ensured all mics are activated and audio options engaged. I see many customers complaining about same problem but no resolution.
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Hello, regarding the audio issue where you cannot hear LIVE or record videos, I understand that this may cause some trouble. According to our FAQ solutions, the following aspects can help you troubleshoot and solve this problem.
First, please confirm that the audio settings of your device and app are correct. You mentioned that you have confirmed that all microphone and audio options are enabled, but it is recommended to turn them off and enable them again to ensure that the settings take effect. At the same time, make sure that audio-related permissions, especially microphone permissions, have been granted in the [Preferences/Settings] of the device.
Next, check your phone's system permission settings. For Android and iOS devices, make sure the blurams app has microphone and notification permissions. Android users can confirm in "System Settings" - > "Applications" - > "blurams" - > "Permissions"; iOS users can check in "Settings" - > "blurams" - > "Permissions".
In addition, confirm whether the audio function of the device itself is normal. For example, whether the speaker of the device is blocked or damaged can be judged by setting the audio test function on the device or checking the indicator light status. Please make sure that the device is not muted or the audio function is turned off.
Another common reason is unstable network connection, which may affect audio synchronization and transmission. It is recommended to try using a stable Wi-Fi connection and place the device and phone as close to the router as possible to reduce interference.
If all of the above has beenConfirmed to be correct, but the problem still exists. It is recommended to try restarting the device and app, or uninstall and reinstall the app to ensure that the software version is the latest.
Finally, considering that many customers have given similar feedback, if the problem still cannot be solved, it is recommended that you provide the device model, the specific time point when the audio problem occurred, and the specific operation process during use. This will help us provide you with more targeted technical support.
What is your device model? When did the problem start to appear? What actions did you take during use? This information can help me find a more detailed solution for you.0 -
Still no resolution. Just like no software for Mac computers to view files on SD card for past 5 years.
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